SMS COMMUNICATION TERMS & CONDITIONS
Effective Date: April 20, 2026
- Program Description
This messaging program sends SMS messages to customers of Journey ABA NE LLC who have explicitly opted in. Messages include appointment confirmations, reminders, rescheduling updates, account-related alerts, and customer support communications. Opt-in is collected via a web form on our website at journeyaba.com with a dedicated checkbox for SMS consent. Customers must explicitly consent before receiving any messages.
- Cancellation Instructions
To stop receiving messages, reply STOP to any text message. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
- Support Information
If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or reach out directly to info@journeyaba.com or call 617.616.0399 during business hours.
- Carrier Liability
Carriers are not liable for delayed or undelivered messages.
- Message & Data Rates
Message and data rates may apply. Check with your carrier for details. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.
- Supported Carriers
Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.
- Age Restriction
You must be 18 years of age or older to use this SMS service.
- Privacy Policy For privacy-related inquiries, please refer to our SMS Privacy Policy. We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.
General Terms This website (the “Site”) is owned and operated by Journey ABA NE LLC (“COMPANY,” “we” or “us”). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from Journey ABA NE LLC.
Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.
We reserve the right to change these Terms of Service or to impose new conditions on the use of the Site from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.
Intellectual Property Rights
Our Limited License to You This Site and all the materials available on the Site are the property of Journey ABA NE LLC and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal non-commercial use. You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us.
Your License to Us By posting or submitting any material to us via the Site, you represent that you own the material or have obtained the necessary permissions. You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, transmit, sell, exploit, create derivative works from, distribute, and publicly perform or display such material.
Disclaimers The information, products, and services offered on or through the Site are provided “as is” and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.
You agree at all times to indemnify and hold harmless Journey ABA NE LLC, its affiliates, and their respective officers, directors, agents, and employees from any claims, causes of action, damages, liabilities, costs, and expenses arising out of or related to your breach of any obligation, warranty, or representation under these Terms of Service.
Registration & Passwords
To access certain features of the Site, you may be required to register and create an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.
Termination If you suspect unauthorized use of your account, notify us immediately at info@journeyaba.com. We reserve the right to terminate or suspend your access to the Site, without notice, if we determine that you have violated these Terms of Service or engaged in conduct that we deem inappropriate or unlawful.
Governing Law These Terms of Service shall be governed by and construed in accordance with the laws of the state in which Journey ABA NE LLC operates. Any dispute arising under these Terms shall be resolved exclusively through binding arbitration in that jurisdiction.
Changes to Terms of Service We may update these Terms of Service from time to time. The latest version will always be available on our website with the effective date.
Contact Information Journey ABA NE LLC 529 Main Street Suite 200 Charlestown, MA 02129 Phone: 617.616.0399 Email: info@journeyaba.com Website: journeyaba.com
By using our website and services, you consent to these Terms of Service.