JOURNEY ABA Privacy Policy – HIPAA Notice of Privacy Practices
NOTICE OF PRIVACY PRACTICES
THIS NOTICE DESCRIBES HOW INFORMATION ABOUT YOU AND YOUR TREATMENT MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Journey ABA is required by law to maintain the privacy and confidentiality of your health information and to provide you with notice of its legal duties and privacy practices with respect to your health information. Please also respect the privacy of others you encounter in treatment.
Journey ABA collects health information about you and stores it in an electronic health record. This is your medical record. The medical record is the property of Journey ABA, but the information in the medical record belongs to you. The Health Insurance Portability and Accountability Act (HIPAA) requires Journey ABA to maintain the privacy of your medical record. HIPAA generally requires that any uses or disclosures of information in your medical record be limited to the minimum necessary to the purposes of the uses or disclosures. HIPAA also provides you certain rights with respect to the information in your medical record which are described below.
Information relating to your treatment at Journey ABA is protected by federal regulations specific to drug and alcohol treatment, which are known as 42 CFR Part 2. These regulations protect the confidentiality of information relating to the identity, diagnosis, prognosis, or treatment of any patient in a drug or alcohol treatment program. Journey ABA may not disclose records relating to your treatment without your written consent, except in narrowly limited circumstances. Under 42 CFR Part 2, the terms of a written consent to disclose information must specify the scope and types of information to be disclosed, the parties to whom the information may be disclosed, the purpose of the disclosure and the timeframe of the consent. You may revoke a consent to disclose information relating to drug and alcohol verbally or in writing at any time.
Journey ABA may ask for your written consent to disclose treatment information for certain purposes, including releasing treatment information to or obtaining information from your other medical providers, obtaining payment from insurance or other payors, contacting your family either for treatment purposes or in the case of a medical or other emergency. Journey ABA will not disclose your treatment information for these purposes without your consent.
Journey ABA may disclose treatment information without your written consent under certain narrow circumstances as permitted by 42 CFR Part 2. For treatment purposes, Journey ABA is permitted to use and disclose treatment information internally and to entities with which it shares administrative control. Journey ABA is permitted to share treatment information as necessary with qualified service organizations that agree to maintain the confidentiality of the information. Journey ABA also may disclose treatment information to outside auditors, regulatory agencies, and evaluators and for certain research purposes. Journey ABA may disclose treatment information without your written consent when necessary in a life-threatening medical emergency and may disclose to report a crime on the premises or against Journey ABA personnel. Journey ABA also may disclose patient information without consent where the state mandates child abuse and neglect reporting; when cause of death is being reported; or when required by a valid court order that contains specific required findings. Journey ABA may contact you to share information about Journey ABA treatment services or to send you reminder notices of future appointments for your treatment.
- Your Health Information Rights
In addition to protecting privacy and confidentiality, HIPAA and 42 CFR Part 2 afford you the following rights with respect to your medical record and drug or alcohol treatment information:
- You have the right to a paper copy of this written notice of Journey ABA privacy practices. 2. You have a right to request a copy of your treatment record or to receive
- your health information through a reasonable alternative means or at an alternative location. Journey ABA requires that all such requests be put in writing. A reasonable fee will be charged for copying your health information.
- You have a right to request that Journey ABA amend health information that is incorrect or incomplete. If Journey ABA determines not to amend the health information, it will provide you with an explanation of the reason for the denial and your rights to disagree with the denial.
- You have a right to request restrictions on otherwise permitted uses and disclosures of your health information. Journey ABA is not obligated to comply with such requests.
- You may request that we provide you with a written accounting of all disclosures made by us during a specific time period (not to exceed 6 years). We ask that such requests be made in writing on a form provided by our facility. Please note that an accounting will not apply to any of the following types of disclosures: disclosures made with your written consent for reasons of treatment, payment or health care operations; disclosures made to you or your legal representative, or any other individual involved with your care. You will not be charged for your first accounting request in any 12-month period. However, for any requests that you make thereafter, you will be charged a reasonable, cost-based fee.
- Changes to this Notice of Privacy Practices
Journey ABA reserves the right to amend this Notice of Privacy Practices at any time in the future, and to make the new provisions effective for all information that it maintains, including information that was created or received prior to the date of such amendment. Until amendment is made, Journey ABA is required by law to comply with this Notice. Should our privacy practices change, we will provide all current and future patients with a copy of the revised Notice of Privacy Practices
Effective April 20, 2022
SMS COMMUNICATION PRIVACY POLICY
Effective Date: April 20, 2026
SMS Data Sharing Policy – Important Notice
No mobile information will be shared with third parties or affiliates for any purposes. SMS opt-in data and consent will not be shared with any third parties. Information sharing to subcontractors in support of direct services (such as customer service and SMS delivery) is permitted under strict confidentiality agreements. All other use case categories exclude text messaging originator opt-in data and consent.
- Information We Collect
Personal Information
- Name, email address, phone number, physical address
- Payment information when you make a purchase or request a quote
- Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information
- IP address, browser type, device information
- Website usage patterns and analytics
- Cookies and similar technologies
Customer Communication
- Records of inquiries and service requests
- Appointment details and preferences
- Service history and feedback
- How We Use Your Information We use collected data for:[Text Wrapping Break]
- Providing and improving our services
- Processing transactions and payments
- Communicating with you about your inquiries and appointments
- SMS Messaging & Compliance
SMS Opt-In Process
Journey ABA NE LLC collects SMS consent through a dedicated opt-in form on our website. Users must check a consent checkbox to agree to receive SMS messages related to customer care communications including appointment confirmations, reminders, and account-related updates.
Opt-Out Instructions
- You can cancel SMS notifications at any time by replying “STOP”
- You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
- All opt-out requests are processed immediately
Message Frequency & Content
- Message frequency varies based on your interactions with our business
- Messages will be directly related to the services you have requested
Help & Support
- Reply “HELP” for assistance or contact us at info@journeyaba.com
- Customer support is available during regular business hours
Carrier Information
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
- Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers[Text Wrapping Break][Text Wrapping Break]
- Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
Service Providers
- Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
- SMS aggregators and providers solely for the purpose of delivering messages you’ve consented to receive
- All service providers are contractually obligated to maintain confidentiality and security
Legal Compliance
- If required by law, legal process, or to protect our rights
- In response to valid law enforcement requests or court orders
Business Transfers
- In case of mergers, acquisitions, or sale of assets
- In such cases, your data remains protected under the terms of this policy
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
- Data Security [Text Wrapping Break][Text Wrapping Break]We implement and maintain reasonable security measures to protect your personal information:[Text Wrapping Break]
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication mechanisms
- Regular security assessments and updates
- Employee training on data protection
- Breach notification protocols in accordance with applicable laws
- Secure backup systems and disaster recovery procedures[Text Wrapping Break]
- Cookies & Tracking Technologies
[Text Wrapping Break]We use cookies and similar technologies to:
- Analyze site traffic and user behavior
- Remember your preferences
- Improve website functionality and user experience
- Measure the effectiveness of our services
You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.
- Your Rights & Choices [Text Wrapping Break][Text Wrapping Break]You have the right to:[Text Wrapping Break]
- Access, update, or delete your personal information
- Opt-out of marketing emails by clicking “unsubscribe” in our emails
- Opt-out of SMS messages by replying “STOP”
- Request information on how we process your data
- Withdraw consent at any time for future communications
- Lodge a complaint with a supervisory authority if you believe your rights have been violated
To exercise these rights, please contact us using the information in Section 10.
- Third-Party Links [Text Wrapping Break][Text Wrapping Break]Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Journey ABA NE LLC.[Text Wrapping Break][Text Wrapping Break]
- Changes to This Privacy Policy [Text Wrapping Break][Text Wrapping Break]We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.[Text Wrapping Break]
- Contact Us [Text Wrapping Break][Text Wrapping Break]Journey ABA NE LLC [Text Wrapping Break]529 Main Street Suite 200 Charlestown, MA 02129 [Text Wrapping Break]Phone: 617.616.0399 [Text Wrapping Break]Email: info@journeyaba.com [Text Wrapping Break]Website: journeyaba.com
By using our website and services, you consent to this Privacy Policy.
III. Complaints Regarding Privacy Practices
Complaints about this Notice of Privacy Practices or how Journey ABA handles your health information should be directed to:
CLIENT NAME
CLIENT ADDRESS
CITY, STATE ZIP CODE
If you are not satisfied with the manner in which this office handles a complaint, you may submit a formal complaint to one of the following:
Department of Health and Human Services
Office of Civil Rights
200 Independence Avenue, SW Room 509F, HHH Building
Washington, DC 20201
Department of Drug and Alcohol Programs
Bureau of Quality Assurance for Prevention and Treatment
State Health and Human Services
Oregon Department of Human Services
500 Summer St. NE E-15
Salem, OR 97301
You may also address your complaint to one of the regional U.S Department of Health and Human Services Offices for Civil Rights. A list of these offices can be found online at: https://www2.ed.gov/about/offices/list/ocr/addresses.html